My dream of increasing the customer centricity of organizations around the world has come one step closer. Over the past 15 years, I’ve developed concepts which have been proven to work in practice. Now that they are up and running, the time is ripe for other people to start applying them. Via the franchise organization KSM factory which has now become official!
Together, we shall help organizations faced with the challenge of gaining measurable results in terms of customer satisfaction and cost reduction through better customer experience. Love this journey already!



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